FAQs
Shipping Policy
Look through the many categories and compare products to get the greatest prices, designs, and discounts. Filter for the product you want, choose it, add it to your cart, and then proceed to the checkout for further information.
Order confirmation details will appear during checkout, indicating the amount, prices, delivery options, and delivery charges. After you click the check out button, you will receive an automated email with all of the specifics of your ROAD MAP order.
We will begin processing your order for delivery as soon as you place it. It is possible to cancel an order once it has been verified and sent to the warehouse for logistics, but it is not feasible to add or remove individual goods. It is not feasible to make any additional modifications to an order once it is ready to ship.
After the order confirmation email, you will receive another email with details on your purchased item, including a confirmation ID, a unique tracking reference number (BAN), and a tracking referencing link. The tracking reference link will take you to the courier’s website, where you may input your BAN to track the status of your order and delivery progress, BAN might be found in your order history as well.
ROAD MAP wishes to not only deliver the hi-end product to the customers but also deliver them the best of online shopping experience with better pricing, cost-efficient deals and paramount delivery services.
We work harder to provide secured as well as instant delivery of your desired article at our earliest.
EXPRESS DELIVERY
Express Delivery allows the residents of Pakistan to receive their purchased article within 1 working day.
DELIVERY TIME
Products will be delivered from Monday to Friday between local timing 8:00 AM to 6:00 PM.
DELIVERY PROCESS
After the placement of the order, our customer service will get in touch with you. As soon as the order gets confirmed and mandatory checks such as credit clearance, address verification and availability of items are done, we will dispatch the order at your cited delivery place across Pakistan within the same day.
In some cases, it may take 3-5 working days. It is pertinent to inform you that bad weather or strategic conditions or additional checks on payment and address details may delay your order for two or more days which you will be notified within the 48 hours of the placement of orders.
DELIVERY TIME
We are partnered with some of the top-of-the-line blazing fast delivery services across Pakistan. The paramount delivery management and shipping services let you see the estimated delivery timing in real-time. You may also track your order.
It is imperative to learn that delivery time among different regions may differ subject to the weather and strategic conditions and the trade policies.
DELIVERY PROCESS
The shipping costs are shown along with the purchased product prices at the time of check out. Shipping costs among different locations also vary in accordance with the size and weight. At the time of delivery, depending upon the regional trade policies.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 3 to 5 business days
- In-store collection available within 2 to 3 business days
- Next-day and Express delivery options also available
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
- Credit Card: Visa, MasterCard The total will be charged to your card when the order is booked.
- Also available CASH ON DELIVERY(COD).
- Also available Bank Transfer
Terms And Conditions
FAQs
RETURN AND EXCHANGE
We hope you enjoy ROAD MAP products as much as we do, but if you need to return something from your order, we’ll take care of it. We have endeavored to make this process as easy as possible for our valued customers at no cost to you.
- ROAD MAP offers a 14-day return/exchange policy for a completely new and convenient purchasing experience at home.
- All replacement products must be returned within 14 days of purchase with the original packaging (the product must be in its original condition) and the original purchase condition).
- Simply enter your order number and other information to create a return label. Once the return label is created, you can return the package to your nearest (FedEx facility) for return. Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund.
- All returned items must have the tags attached, along with the original sales receipt. Undergarments, Accessories (artificial jewelers) and cosmetics once seal is opened cannot be returned or exchanged for hygienic reasons.
- Repairs of the products damaged due to wear & Tear will be entertained on management discretion Within 30 days of the purchase.
- Please note that the management has the right to assess the age & condition of the returned goods prior to offering a repair or exchange (Terms & Conditions Apply)
Disclaimer for certain item category not eligible for return due to hygiene region i.e. cosmetics/undergarments etc.Upon request, and at our discretion, we may exchange defective/ faulty items for identical items of equivalent value.
Conditions for Exchange:
- The product is damaged, stained, defected or incomplete.
- The product delivered does not match the product ordered.
- The product is unwashed and not used in any way.
- The product is in its original and undamaged packaging (careful opened package will not be considered damaged).
- The product received does not match the size ordered.
- Wore/Tried Undergarments are not eligible for exchange.
- The minimum time for processing exchange is 07 working days.
- In case of EXCHANGE shipping and handling charges will not be refunded.
- This policy applies to all online orders.
- In case of an exchange the customer will bear the re-shipping cost.
- Altered or Make to Measure orders CANNOT be refunded or exchanged, However in case of incorrect measurement further adjustments in alterations will be made.
Discounted Products:
- Exchanges and refunds during sale are ONLY applicable, if the product received does not match the product you have ordered.
Credit/Debit Card Payment: Note that your bank or card issuer can take 2-15 additional business days to process the transaction.
Voucher Payment: Only product exchange is possible – voucher is non-refundable and cannot be exchanged for cash / Gift card / voucher in part or full
Corporate Gift Card Payment: Only product exchange is possible – card is non-refundable and cannot be exchanged for cash / Gift card / voucher in part or full.
To generate a return label, kindly follow either option(s):
A.) Fill out the form online, print the label and place it on the original box of your merchandise. Once done, you may drop it off at any ( FedEx location )
– Your Order Number will be required, this may be found on any invoice known as a “ORDER ID”.
B.) Visit any FedEx location in person, advise them that you require a return and they will complete the process in-person.
– Your Order Number will be required, this may be found on any invoice known as a “ORDER ID”.
Unless an exception has been applied and indicated on your file, we allow you 7 day(s) for the parcel to arrive back to us before we refuse the shipping from the requested date. This should give the parcel plenty of time to arrive at one of our Warehouse sites.
For more information, including our Returns and Cancellation Policy, please click here.
Exchange Policy
Frequently asked questions
- If the size you ordered doesn’t fit you, simply Pack the product in its original package with accompanying tags.
- You will be required to ship/deliver the packet to our office address (will be provided).
- Once we receive the product, we will send the new size (depending on the availability).
- Please note that this process may take 4-6 working days.
- If you don’t like the product you ordered and wish to exchange it with other product or products,
- Simply Pack the product in its original package with accompanying tags.
- You will be required to ship/deliver the packet to our office address (will be provided).
- Once we receive the product, we will send the new size (depending on the availability). please note that this process may take 4-6 working days.
- Simply Pack the product in its original package with accompanying tags.
- You will be required to ship/deliver the packet to our office address (will be provided).
- Once we receive the product, we will send the new size (depending on the availability). please note that this process may take 4-6 working days.
We are a full service business development group – we build strategies and systems.
Once all items you wish to purchase have been added to your cart, follow the steps below:
- Click ‘Proceed to Checkout’
- Fill in the ‘Billing Information’
- In the Payment Information form, select your choice of payment and Click on “Place Order”
- Your Order Number will be provided to you at the “Thank You” page and an email will be sent to you
- Your package will be delivered via TCS courier eg
- You’ll be asked for the required amount in cash at the time of the delivery in case of COD.
Please refer to our ‘exchange policy’.
Usual delivery takes 3-5 working days